{"id":2044,"date":"2011-09-10T09:27:49","date_gmt":"2011-09-10T08:27:49","guid":{"rendered":"http:\/\/flaven.fr\/?p=2044"},"modified":"2013-09-24T06:04:35","modified_gmt":"2013-09-24T04:04:35","slug":"wordpress-faq-assistance-aide-gerer-des-listes-de-faq-sous-wordpress","status":"publish","type":"post","link":"https:\/\/flaven.fr\/2011\/09\/wordpress-faq-assistance-aide-gerer-des-listes-de-faq-sous-wordpress\/","title":{"rendered":"WordPress, FAQ, Assistance, Aide &#8211; G\u00e9rer des listes de FAQ sous WordPress"},"content":{"rendered":"<p><!--  WordPress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress --><br \/>\n<!--  CRM, FAQ, ordpress, FAQ, Assistance, Aide --><br \/>\nD\u00e8s lors que vous exploitez un site en ligne que ce soit un jeu, une application web ou m\u00eame un site de e-commerce et vous rencontrez un succ\u00e8s relatif, vous serez immanquablement confront\u00e9(e) \u00e0 la gestion des demandes d&#8217;utilisateur et \u00e0 l&#8217;obligation de communiquer de la mani\u00e8re la plus fluide possible avec ces derniers. <!--more--><br \/>\nC&#8217;est en gros toute la probl\u00e9matique que recouvre l&#8217;acronyme CRM (Customer Relashionship Management) ou en fran\u00e7ais la sacro-sainte Gestion de la Relation Client (GRC). La plupart du temps, cela donne naissance \u00e0 un monstre \u00e9ditorial nomm\u00e9 FAQ (Frequently Asked Questions), traduit en fran\u00e7ais par Foire Aux Questions. Cela n\u00e9cessite de g\u00e9rer une information pertinente, utile et plus ou moins \u00e0 jour. C&#8217;est la probl\u00e9matique que l&#8217;on va voir dans cet article.<\/p>\n<p>Dans la gestion de ce probl\u00e8me de communication, deux remarques s&#8217;imposent :<\/p>\n<ol>\n<li>Si vous \u00eates sur un mode gratuit, la gestion des angoisses de vos utilisateurs peut-\u00eatre plus souple apr\u00e8s tout vous n&#8217;\u00eates en rien li\u00e9 commercialement avec vos utilisateurs. Le revers de la m\u00e9daille, c&#8217;est que de jouer \u00e0 cache \u00e0 cache avec vos utilisateurs, vous risquez de ruiner la r\u00e9putation de votre site, votre &#8220;e-reputation&#8221; (r\u00e9putation sur le web) est en jeu&#8230; Et \u00e7\u00e0 c&#8217;est grave\n <\/li>\n<li>L&#8217;autre \u00e9cueil est que tr\u00e8s souvent la page de FAQ est aussi sexy sur un site qu&#8217;un rond-point en construction aux abords d&#8217;une bretelle d&#8217;autoroute, un jour de crachin. Ainsi donc votre FAQ a toutes les chances d&#8217;\u00eatre consciencieusement \u00e9vit\u00e9e par vos utilisateurs. C&#8217;est pour cette raison que tr\u00e8s souvent en lieu et place d&#8217;une  pauvre page de FAQ, on enrobe le tout au tour d&#8217;un blog, histoire d&#8217;humaniser un peu la relation client ! Avec plus ou moins de r\u00e9ussite l\u00e0 aussi.<\/li>\n<\/ol>\n<p><b>Fort de ces deux remarques, on va donc voir comment sous WordPress (votre outil de blog favori), on peut tout de m\u00eame g\u00e9rer des FAQs de mani\u00e8re un peu rationnel et &#8220;user-friendly&#8221;. On a retenu deux plugins plut\u00f4t bien con\u00e7us qui permettent un bonne gestion des FAQ notamment \u00e0 l&#8217;aide de <code>post_type<\/code> qui permet d&#8217;isoler les FAQs des articles et des pages sous WP.<\/b><\/p>\n<p><i>Ce test a \u00e9t\u00e9 men\u00e9 sur la version de WordPress <b>Version 3.2.1<\/b> en Fran\u00e7ais et sur le th\u00e8me natif nomm\u00e9 <code>wp-content\/themes\/twentyeleven<\/code>.<\/i><\/p>\n<h4>1. Le plugin FAQ Manager<\/h4>\n<p>Un bon plugin pour la gestion des FAQs qui vous donne de bonnes options pour personnaliser votre jeu de questions\/r\u00e9ponses. Les FAQs sont g\u00e9r\u00e9es dans un <code>post_type<\/code> et vous pouvez les ordonner \u00e0 votre guise.<\/p>\n<p><b>Liste des FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_1.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Ajouter une FAQ<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_2.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Les mots-cl\u00e9s de vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_3.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Ajouter un mot-cl\u00e9 \u00e0 vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_4.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Ordonner vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_5.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Les param\u00e8tres g\u00e9n\u00e9raux de vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_6.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Les shortcodes du plugin pour ins\u00e9rer vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/faq_manager_7.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<h4>2. Le plugin Q and A &#8211; FAQ Plugin<\/h4>\n<p>Un plugin plus sommaire quele prec\u00e9dent pour la gestion des FAQs, un peu moins d&#8217;options pour personnaliser votre jeu de questions\/r\u00e9ponses. Les FAQs sont elles aussi g\u00e9r\u00e9es dans un <code>post_type<\/code>.<\/p>\n<p><b>Liste des FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/q_and_a_faq_plugin_1.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Ajouter une FAQ<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/q_and_a_faq_plugin_2.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Ajouter une cat\u00e9gorie \u00e0 vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/q_and_a_faq_plugin_3.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<p><b>Ordonner vos FAQs<\/b><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/q_and_a_faq_plugin_4.jpg\" alt=\"ordpress, FAQ, Assistance, Aide - G\u00e9rer des listes de FAQ sous WordPress\" width=\"500\" height=\"265\" \/><\/p>\n<h4>Le plugin maison<\/h4>\n<p>Ce plugin a \u00e9t\u00e9 d\u00e9velopp\u00e9 pour permettre une gestion plus proche de ce que nous souhaitions pour le gestion des FAQs sur le site <a href=\"\">3WDOC.com<\/a> qui distribue le 3WDOC Studio, une application web polyvalente sp\u00e9cialement con\u00e7ue pour cr\u00e9er et diffuser en HTML5 des contenus rich media &amp; interactifs optimis\u00e9s pour le web.<\/p>\n<p><b>L&#8217;insertion des shortcodes et les param\u00e8tres \u00e0 passer. Le param\u00e8tre <code>faq_id<\/code> est l&#8217;id de la FAQ, le param\u00e8tre <code>faq_no_link<\/code> permet de cr\u00e9er un lien automatiquement vers le post_type (valeur \u00e9gale \u00e0 0 pas de lien, valeur \u00e9gale \u00e0 1 le lien s&#8217;exprime) <\/b><\/p>\n<pre lang=\"html\">\r\n[faq_catalogue faq_id=\"4638\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"4640\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"4642\" faq_no_link=\"1\"] [faq_catalogue faq_id=\"4773\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"4778\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"4783\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"4788\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"4792\" faq_no_link=\"0\"] [faq_catalogue faq_id=\"1904\" faq_no_link=\"0\"]\r\n<\/pre>\n<p><b>Le code source du plugin <code>he3faqmanagement.php<\/code><\/b><\/p>\n<pre lang=\"php\">\r\n\r\n\t\/*\r\n\tPlugin Name: he3FaqManagement\r\n\tPlugin URI: http:\/\/www.hemotion.eu\r\n\tDescription: implements a FAQ management like for 3WDOC.com in WP\r\n\tVersion: 1.0.0_19042011\r\n\tAuthor: bruno@hecube.net\r\n\tAuthor URI: http:\/\/www.hemotion.eu\r\n\tLicense: GPLv2\r\n\r\n\t\tCopyright (c) 2011 hecube.net (http:\/\/hecube.net)\r\n\t\the3FaqManagement is released under the GNU General Public License (GPL)\r\n\t\thttp:\/\/www.gnu.org\/licenses\/gpl-2.0.txt\r\n\r\n\r\n\r\n\t*\/\r\n\r\n\t\t\t\/* TRANSLATION *\/\r\n\t\t\t\/* load the translation if different from english *\/\r\n\t\t\tload_plugin_textdomain( 'he3faqmanagement', false, dirname(plugin_basename( __FILE__ )).'\/languages\/');\r\n\r\n\t\t\t\/\/ flush permalinks on plugin initalization ****thanks to Austin Passay @TheFrosty for the help****\r\n\r\n\t\t\t\/* NOT IN USE, IT SUCKS *\/\r\n\t\t\t\/*\r\n\t\t\tfunction he3_faq_collection_flush_rewrite_rules() {\r\n\t\t\t\tglobal $pagenow, $wp_rewrite;\r\n\t\t\t\tif ('plugins.php' == $pagenow &amp;&amp; isset( $_GET['activate'] ) )\r\n\t\t\t\t\t$wp_rewrite-&gt;flush_rules();\r\n\t\t\t}\r\n\t\t\tadd_action('load-plugins.php', 'faq_flush_rewrite_rules' );\r\n\t\t\t*\/\r\n\r\n\t\t\t\/* \/\/ POST_TYPE *\/\r\n\r\n\t\t\t\/* Set up the post types. *\/\r\n\t\t\tadd_action( 'init', 'he3_faq_collection_register_post_types' );\r\n\r\n\t\t\t\/* Registers post types. *\/\r\n\t\t\tfunction he3_faq_collection_register_post_types() {\r\n\r\n\t\t\t\t$menu_icon_url = plugin_dir_url( __FILE__ ).'\/images\/he3_faq_icon.png';\r\n\r\n\t\t\t    \/* Set up the arguments for the 'faq_catalogue' post type. *\/\r\n\t\t\t    $faq_catalogue_args = array(\r\n\t\t\t        'query_var' =&gt; 'faq_catalogue',\r\n\t\t\t        'public' =&gt; true,\r\n\t\t\t\t\t'exclude_from_search'=&gt; true,\r\n\t\t\t\t\t'show_ui' =&gt; true,\r\n\t\t\t\t\t'_builtin' =&gt; false,\r\n\t\t\t\t\t'capability_type' =&gt; 'post',\r\n\t\t\t\t\t'hierarchical' =&gt; false,\r\n\t\t\t\t\t'show_tagcloud' =&gt; true,\r\n\t\t\t\t\t'menu_icon' =&gt; ''.$menu_icon_url.'',\r\n\t\t\t\t\t\/* important *\/\r\n\t\t\t        'rewrite' =&gt; array(\r\n\t\t\t\t\t\t'slug' =&gt; 'api-3wdoc-faq',\r\n\t\t\t            'with_front' =&gt; false,\r\n\t\t\t        ),\r\n\t\t\t        'supports' =&gt; array(\r\n\t\t\t\t\t\t\t\t\t'title',\r\n\t\t\t\t\t\t\t\t    'editor',\r\n\t\t\t\t\t\t\t\t    'comments',\r\n\t\t\t\t\t\t\t\t    'trackbacks',\r\n\t\t\t\t\t\t\t\t    'revisions',\r\n\t\t\t\t\t\t\t\t    'author',\r\n\t\t\t\t\t\t\t\t    'excerpt',\r\n\t\t\t\t\t\t\t\t    'thumbnail',\r\n\t\t\t\t\t\t\t\t    'custom-fields',\r\n\t\t\t\t\t\t\t\t    'page-attributes'\r\n\t\t\t        ),\r\n\t\t\t        'labels' =&gt; array(\r\n\t\t\t            'name' =&gt; 'FAQs',\r\n\t\t\t            'singular_name' =&gt; 'FAQ',\r\n\t\t\t            'add_new' =&gt; ''.__('Add New FAQ', 'he3faqmanagement').'',\r\n\t\t\t            'add_new_item' =&gt; ''.__('Add New FAQ', 'he3faqmanagement').'',\r\n\t\t\t            'edit_item' =&gt; ''.__('Edit FAQ', 'he3faqmanagement').'',\r\n\t\t\t            'new_item' =&gt; ''.__('New FAQ', 'he3faqmanagement').'',\r\n\t\t\t            'view_item' =&gt; ''.__('View FAQ', 'he3faqmanagement').'',\r\n\t\t\t            'search_items' =&gt; ''.__('Search FAQ', 'he3faqmanagement').'',\r\n\t\t\t            'not_found' =&gt; ''.__('No FAQ Found', 'he3faqmanagement').'',\r\n\t\t\t            'not_found_in_trash' =&gt; ''.__('No FAQ Found In Trash', 'he3faqmanagement').''\r\n\t\t\t        ),\r\n\t\t\t    );\r\n\r\n\t\t\t    \/* Register the  faq catalogue post type. *\/\r\n\t\t\t    register_post_type( 'faq_catalogue', $faq_catalogue_args );\r\n\r\n\t\t\t} \/\/EOF\r\n\t\t\t\/* POST_TYPE \/\/ *\/\r\n\r\n\t\t\t\/* \/\/ SHORTCODE *\/\r\n\t\t\tadd_action( 'init', 'he3_faq_collection_register_shortcodes' );\r\n\r\n\t\t\t\tfunction he3_faq_collection_register_shortcodes() {\r\n\r\n\t\t\t    \t\/* Register the [faq_catalogue] shortcode. *\/\r\n\t\t\t    \tadd_shortcode( 'faq_catalogue', 'he3_faq_collection_shortcode' );\r\n\t\t\t\t}\/\/EOF\r\n\r\n\t\t\tfunction he3_faq_collection_shortcode ($atts, $content = NULL) {\r\n\r\n\t\t\t\textract(shortcode_atts(array(\r\n\t\t\t\t\t'faq_id'\t\t\t=&gt; '',\r\n\t\t\t\t\t'faq_no_link'\t\t=&gt; '',\r\n\t\t\t\t), $atts));\r\n\r\n\t\t\t\t\t\t$wp_query = new WP_Query(array(\r\n\t\t\t\t\t\t\t'post_type' \t\t=&gt; 'faq_catalogue',\r\n\t\t\t\t            'orderby' \t\t\t=&gt; 'date',\r\n\t\t\t\t            'order' \t\t\t=&gt; 'DESC',\r\n\t\t\t\t            'posts_per_page' \t=&gt; -1,\r\n\t\t\t\t\t\t\t'post__in' =&gt; array($faq_id)\r\n\t\t\t\t\t\t\t));\r\n\r\n\r\n\r\n\r\n\t\t\t\t\t\t\twhile ($wp_query-&gt;have_posts()) : $wp_query-&gt;the_post();\r\n\t\t\t\t\t\t\tglobal $post;\r\n\r\n\t\t\t\t\t\t\t\t$id=$post-&gt;ID;\r\n\t\t\t\t\t\t\t\t$faqcontent= get_the_excerpt();\r\n\t\t\t\t\t\t\t\t\/* If 0 no read more link if 1 the read more link will be shown *\/\r\n\t\t\t\t\t\t\t\t$faq_no_link[$id];\r\n\r\n\t\t\t\t\t\t\t\t$displayfaq .= '<div class=\"single_faq\"><!-- '.$id.' -->';\r\n\t\t\t\t\t\t\t\t\/\/ $displayfaq .= '<a href=\"#\" class=\"faq_question click\">'.get_the_title().'<\/a>';\r\n\t\t\t\t\t\t\t\t$displayfaq .= '<span class=\"faq_question click\">'.get_the_title().'<\/span>';\r\n\r\n\t\t\t\t\t\t\t\t$displayfaq .= '<span class=\"faq_answer\">';\r\n\t\t\t\t\t\t\t\t$displayfaq .= ''.wpautop($faqcontent, true).'';\r\n\r\n\r\n\t\t\t\t\t\t\t\tif($faq_no_link == 0) {\r\n\t\t\t\t\t\t\t\t\t$displayfaq .= '';\r\n\t\t\t\t\t\t\t\t} else {\r\n\t\t\t\t\t\t\t\t\t$displayfaq .= '<br><div class=\"more\"><a href=\"' . get_permalink() . '\">'.__('Read more', WPGROUPLANG).'<\/a><\/div><br>';\r\n\t\t\t\t\t\t\t\t}\r\n\r\n\r\n\r\n\t\t\t\t\t\t\t\t$displayfaq .= '<\/span>';\r\n\t\t\t\t\t\t\t\t$displayfaq .= '<\/div>';\r\n\r\n\r\n\r\n\t\t\t\t\t\t\tendwhile;\r\n\t\t\t\t\t\t\twp_reset_query();\r\n\r\n\r\n\t\t\t\t\treturn $displayfaq;\r\n\r\n\t\t\t\t}\/\/EOF\r\n\t\t\t\/* SHORTCODE \/\/ *\/\r\n\r\n\t\t\t\/* JS *\/\r\n\t\t\tfunction he3_faq_collection_load_scripts() {\r\n\t\t\t\/\/ Optional setting for loading jQuery collapse\r\n\t\t\t\tif( !is_admin()) {\r\n\t\t\t\t\twp_enqueue_script('jcollapse', plugins_url('js\/faq-collapse.js', __FILE__) , array('jquery'), '1.0' );\r\n\t\t\t\t\t}\r\n\t\t\t}\r\n\t\t\tadd_action('wp_print_scripts', 'he3_faq_collection_load_scripts');\r\n\r\n\t\t\t\/* CSS *\/\r\n\t\t\tfunction he3_faq_collection_faq_css() {\r\n\t\t\t\/\/ Optional setting for loading CSS\r\n\t\t\t\tif( !is_admin()) {\r\n\t\t\t\t\twp_enqueue_style('faq_style', plugins_url('css\/faq-default.css', __FILE__) ) ;\r\n\t\t\t\t    }\r\n\t\t\t}\r\n\t\t\tadd_action( 'wp_print_styles', 'he3_faq_collection_faq_css' );\r\n\r\n\r\n\t\r\n<\/pre>\n<ul>\n<li>Voir le plugin en action <a href=\"http:\/\/3wdoc.com\/fr\/api-3wdoc-faq\/\" target=\"_blank\">http:\/\/3wdoc.com\/fr\/api-3wdoc-faq\/<\/a><\/li>\n<li>Le code source du plugin : <a href=\"http:\/\/social.hecube.net\/files\/2011\/09\/he3faqmanagement.zip\" target=\"_blank\">he3faqmanagement.zip<\/a><\/li>\n<\/ul>\n<h2>En savoir plus<\/h2>\n<ul>\n<li>Gestion de la relation client<br \/>\n\t\t<a href=\"http:\/\/fr.wikipedia.org\/wiki\/Gestion_de_la_relation_client\" target=\"_blank\">http:\/\/fr.wikipedia.org\/wiki\/Gestion_de_la_relation_client<\/a><\/li>\n<li>Foire aux questions<br \/>\n\t\t\t<a href=\"http:\/\/fr.wikipedia.org\/wiki\/Foire_aux_questions\" target=\"_blank\">http:\/\/fr.wikipedia.org\/wiki\/Foire_aux_questions<\/a><\/li>\n<li>La recherche du mot &#8220;FAQ&#8221; dans l&#8217;espace de plugins de WordPress<br \/>\n\t\t\t\t<a href=\"http:\/\/wordpress.org\/extend\/plugins\/search.php?q=FAQ\" target=\"_blank\">http:\/\/fr.wikipedia.org\/wiki\/Foire_aux_questions<\/a><\/li>\n<li>Le plugin Q and A &#8211; FAQ Plugin<br \/>\n\t\t\t\t\t<a href=\"http:\/\/wordpress.org\/extend\/plugins\/q-and-a\/\" target=\"_blank\">http:\/\/wordpress.org\/extend\/plugins\/q-and-a\/<\/a><\/li>\n<li>FAQ Manager<br \/>\n\t\t\t\t\t\t<a href=\"http:\/\/wordpress.org\/extend\/plugins\/wordpress-faq-manager\/\" target=\"_blank\">http:\/\/wordpress.org\/extend\/plugins\/wordpress-faq-manager\/<\/a><\/li>\n<li>Inscription \u00e0 3WDOC Studio<br \/>\n\t\t\t\t\t\t<a href=\"http:\/\/account.3wdoc.com\/account\/signin\/fr\" target=\"_blank\">http:\/\/account.3wdoc.com\/account\/signin\/fr<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e8s lors que vous exploitez un site en ligne que ce soit un jeu, une application web ou m\u00eame un site de e-commerce et vous&hellip; <\/p>\n<p class=\"text-center\"><a href=\"https:\/\/flaven.fr\/2011\/09\/wordpress-faq-assistance-aide-gerer-des-listes-de-faq-sous-wordpress\/\" class=\"more-link\">Continue reading &rarr; <span class=\"screen-reader-text\">WordPress, FAQ, Assistance, Aide &#8211; G\u00e9rer des listes de FAQ sous WordPress<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":9413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bf_ai_meta_description":"G\u00e9rer des listes de FAQ sous WordPress avec des outils sp\u00e9cifiques pour des r\u00e9sultats optimaux. Am\u00e9liorez la communication client.","bf_ai_og_title":"G\u00e9rer FAQ sous WordPress","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3437,3454,3444,3445,3446,3447,3448,3449,3451,3435,3452],"tags":[410,411,412,413,2211,20],"class_list":["post-2044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-case-studies","category-journalism-writing","category-programming-databases","category-seo-web-marketing","category-social-media-community","category-technology-trends","category-tools-productivity","category-tutorials-how-to","category-web-design-front-end","category-web-development","category-wordpress-cms","tag-aide","tag-assistance","tag-crm","tag-faq","tag-mysql","tag-php"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3Vuhl-wY","jetpack_featured_media_url":"https:\/\/flaven.fr\/wp-content\/uploads\/2011\/09\/wp_logo_generic3_g_bf.jpg","_links":{"self":[{"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/posts\/2044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/comments?post=2044"}],"version-history":[{"count":1,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/posts\/2044\/revisions"}],"predecessor-version":[{"id":9414,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/posts\/2044\/revisions\/9414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/media\/9413"}],"wp:attachment":[{"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/media?parent=2044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/categories?post=2044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flaven.fr\/happy-api\/wp\/v2\/tags?post=2044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}